Frequently asked questions (Template)
Answers to the questions we are asked most often about ordering, delivery, alcohol purchases and returns.
Ordering & Payment
4 questions
How do I place an order?
Browse the store, add the items you want to your cart, then go to checkout and fill in your delivery details. You can check out as a guest, or create an account to keep track of your past orders.
What payment methods do you accept?
We accept PayNow, credit and debit cards, and selected e-wallets. The full list of available options is shown at checkout.
Can I change or cancel my order after checkout?
Please contact us within 24 hours of placing your order. Once an order has been packed and handed to the courier, we are no longer able to change or cancel it.
Will I get a confirmation after ordering?
Yes. An order confirmation is sent to the email address you used at checkout. If it does not arrive, please check your spam folder before contacting us.
Shipping & Delivery
4 questions
Where do you deliver to?
We deliver islandwide in Singapore. A small number of restricted and offshore locations are excluded, and some products carry their own delivery restrictions, which are noted on the product page.
How long will my order take to arrive?
Orders are usually dispatched within 1 working day, and delivery typically takes 1–3 working days after dispatch. Orders placed on weekends and public holidays are processed on the next working day.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and order weight. Orders above S$000 qualify for free shipping.
How do I track my order?
Once your order is dispatched, a tracking number is sent to your email. You can also find it under your order history if you have an account.
Buying Alcohol
4 questions
Who can purchase alcohol products from your store?
Alcohol products are available only to customers who meet the applicable legal age and requirements in Singapore, currently 18 years and above. By placing an order for alcohol, you confirm that you meet these requirements.
Do I need to show identification on delivery?
Yes. Our courier may request valid identification before handing over an order that contains alcohol. If identification cannot be provided, the order may be returned to us.
Where and when can alcohol be delivered?
Delivery of alcohol is subject to applicable laws, regulations and courier policies. Deliveries containing alcohol are not scheduled between 10.30pm and 7am and are not available to some restricted areas. Restrictions are shown at checkout where they apply.
How are bottles packed for delivery?
Bottles are wrapped individually and packed with protective material to reduce the risk of breakage in transit.
Responsible Shopping
Alcohol products are available only to customers who meet the applicable legal age and requirements. Please enjoy it responsibly. Sale and delivery are subject to applicable laws and regulations.
Returns & Warranty
4 questions
Can I return a product?
Unopened products in their original packaging may be returned within 7 days of delivery. Please contact us first so we can guide you through the return process.
Are alcohol products returnable?
Alcohol products cannot be returned once delivered, except where the item arrives damaged, incorrect, or does not match the order.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with photographs of the item and the outer packaging so we can arrange a replacement or refund.
Do security cameras and electronics come with a warranty?
Selected electronic products carry a 12-month warranty against manufacturing defects. Warranty terms are listed on the individual product page.
Still have a question?
If you could not find what you were looking for, send us a message and our team will get back to you.
Contact us